The component was made by a third party who are unable to continue supply. Epson has been unable to find a compatible equivalent.
This missing component was only used in certain cartridges. Other cartridges will continue to be offered as usual.
This issue relates to C13T804xxx (700ml) & C13T824xxx (350ml) printer ink cartridges. These cartridges are no longer available and have been replaced by C13T55Kxxx (700ml) & C13T54Xxxx (350ml).
The printers are Epson SureColor SC-P6000/7000/8000 and 9000.
Before you install the new ink cartridge in your printer, it’s important that you update the firmware to the latest version. If this update is not performed, your printer will display an error message and it will not function. This can be solved by following the instructions on the cartridge packaging and on the leaflet enclosed with your new cartridge. You can also access the instructions here https://www.epson.com.mt/support.
Due to the change in components, ink consumption is now calculated based on the printing of different sized dots. The number of dots and their size can vary depending on the resolution of the image to be printed. The removal of the sensor component means that ink usage must now be estimated rather than accurately tracked resulting in varying levels of ink being left in each cartridge at the time they request replacement. The price of the cartridges has been reduced by 20% to compensate for this change.
The amount of ink left in the cartridge will vary depending on a number of factors including the resolution and quality of printed images, image selection and print settings. The amount of ink left in each cartridge will vary depending on usage. To compensate, Epson has reduced the price of the ink cartridges by 20%.
The frequency of ink cartridge changes will vary depending on the resolution and quality of printed images.